{"id":420759,"date":"2025-03-10T11:38:28","date_gmt":"2025-03-10T10:38:28","guid":{"rendered":"https:\/\/www.eunews.it\/2025\/03\/10\/usato-online-venditori-ue-regole-consuma\/"},"modified":"2025-03-10T12:09:32","modified_gmt":"2025-03-10T11:09:32","slug":"half-of-european-online-second-hand-retailers-found-to-violate-consumer-rights","status":"publish","type":"post","link":"https:\/\/www.eunews.it\/en\/2025\/03\/10\/half-of-european-online-second-hand-retailers-found-to-violate-consumer-rights\/","title":{"rendered":"Half of European online second-hand retailers found to violate consumer rights"},"content":{"rendered":"

Brussels – The\u00a0online sales of used goods sector<\/strong> continues its boom, which began in 2020 with the Pandemic: thousands of platforms, such as Vinted and Facebook marketplaces, offer every day\u00a0all kinds of second-hand items, from clothes to furniture, from cars and household items to electronics to millions of users. This market growth, however, does not seem to be accompanied by an increase in transparency<\/strong> on the part of retailers, at least as far as the old continent is concerned.<\/p>\n

An\u00a0investigation<\/a>\u00a0by the EU Commission,<\/strong> with the participation of a network\u00a0<\/a>of\u00a0national consumer protection authorities<\/strong> of 25 member states (including Italy), Norway, and Iceland, released the results of its online monitoring operation on\u00a0second-hand sellers. It concluded that out of 365 retailers surveyed, 185 (52 percent<\/strong>) were potentially in breach\u00a0of EU<\/strong> consumer protection law. In addition to national laws, five European directives regulate the sale of online and offline products, including consumer<\/a> rights\u00a0and\u00a0e-commerce<\/a> directives.<\/p>\n

In particular, 40 percent of observed retailers did not\u00a0inform consumers of their rights of withdrawal<\/strong> (such as the right to return the product within 14 days without justification or cost), while 45 percent did not correctly inform consumers of their right to return faulty goods or goods that do not look or work as advertised; 57% did not respect the minimum period of one-year legal guarantee <\/strong>for second-hand goods, while among those who make environmental claims on their site, 20 percent were not\u00a0sufficiently substantiated, while 28 percent were manifestly false<\/strong> or likely to qualify as unfair commercial practices<\/strong>.<\/p>\n

The investigation also stressed the importance of verifying that sellers properly attest to their identity<\/strong> (this is not the case for 5 percent of cases) and that the product’s\u00a0total price<\/strong>, including taxes, is provided (not provided in 8 percent of cases). National authorities will now decide whether to take action against the 185 “non-compliant” retailers.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Buyers misinformed about returns, guarantees, prices, and sustainability, investigation by EU Commission and national buyer protection authorities warns<\/p>\n","protected":false},"author":7883,"featured_media":244826,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"jnews_override_counter":{"view_counter_number":"0","share_counter_number":"0","like_counter_number":"0","dislike_counter_number":"0"},"footnotes":""},"categories":[25705],"tags":[30670,25982,27172,27149,27023],"class_list":["post-420759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-consumers-en","tag-digital-en","tag-digital-markets-act-en","tag-e-commerce-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/posts\/420759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/users\/7883"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/comments?post=420759"}],"version-history":[{"count":5,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/posts\/420759\/revisions"}],"predecessor-version":[{"id":420776,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/posts\/420759\/revisions\/420776"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/media\/244826"}],"wp:attachment":[{"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/media?parent=420759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/categories?post=420759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.eunews.it\/en\/wp-json\/wp\/v2\/tags?post=420759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}